Our Creative Services
At ProCall we turn conversations into conversions.
At ProCall, we combine structured sales processes, trained agents, and technology to deliver customer interactions that drive revenue, retention, and operational efficiency. Every call, chat, and email is a business opportunity.
Our Creative Services
Proven in practice. Measurable in numbers.
See how our approach delivers real results.
🚍 Public Transport
Service Level 72% → 92% | 500k+ calls handled
📈 Outbound Sales
+42% sales growth | –40% cost reduction
⚡ Energy Sector
Service Level 72% → 92% | 500k+ calls handled
[View the example ↓]+42% sales growth | –40% cost reduction
AHT ↓ 40% | 25+ agents | 40% fewer repeat calls
[View the example ↓]Public Transport
High Volume. High Availability. Proven Performance.
For over two years, we have provided inbound support for a major public transport client, managing a high daily call volume while maintaining top service quality.
Key results:
- Service Level increased from 72% to 92%
- Average waiting time reduced by 23%
- 500,000+ calls handled annually
- 65+ agents available 24/7
From Market Research to Sales Engine
What started as a market research project evolved into a full-scale outbound sales operation, partially replacing traditional field sales.
Results achieved:
- +42% sales growth
- -40% cost reduction
- 5+ years of continuous partnership
Extended support includes:
- Sales planning
- Field sales supervision
- Procurement and administrative support
ProCall — Your Outsourcing Partner from Croatia
ProCall is your full-service outsourcing partner, providing comprehensive support that includes:
Customer support at 1st, 2nd, and 3rd level / Telesales and sales campaigns (B2B & B2C) /Back office and data processing / Procurement and administrative processes / Any other processes you wish to outsource
Let us handle your routine and complex tasks so you can focus on growing and developing your core business.
