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Founded in
SocialNet Group
About ProCall
ProCall is a nearshoring BPO provider and a proud member of the SocialNet Group, delivering structured customer communication and sales support to clients across Europe.
Operating fully within the European Union, we combine proximity, cultural alignment, and regulatory compliance with the cost efficiency and flexibility of nearshoring. Our teams support inbound, outbound, and back-office operations, acting as a reliable extension of our clients’ organizations.
Quality, security, and compliance are embedded in everything we do. ProCall operates in accordance with ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) standards and is fully GDPR-compliant, ensuring the highest level of data protection and operational reliability.
With structured processes, trained agents, and performance-driven technology, we help organizations improve service quality, increase sales effectiveness, and scale operations with confidence.
Our Journey in Numbers
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Member of SocialNet Group | EU-Based Nearshoring | ISO 9001 | ISO 27001 | GDPR Compliant
Why EU Nearshoring?
Choosing an EU-based nearshoring partner means combining operational efficiency with regulatory certainty and cultural alignment.
At ProCall, all operations are conducted within the European Union, ensuring:
- Full GDPR compliance and strict data protection standards
- Regulatory alignment with EU legal and industry frameworks
- Cultural and language proximity, enabling smoother communication
- Similar time zones, allowing real-time collaboration and faster response times
- Reduced operational risk compared to offshore outsourcing models
EU nearshoring allows organizations to scale customer support and sales operations while maintaining control, transparency, and trust — without compromising on cost efficiency.
The Team Driving Our Vision
Our leaders
Alija Velagić
CEO
Zejd Bilalović
CEO
Nezir Čahtarević
CEO
Alma Šljivo
Marketing Manager
Osman Bučan
Project manager
Adnan Husika
Team Lead
ProCall — Your Outsourcing Partner
ProCall is your full-service outsourcing partner, providing comprehensive support that includes:
Customer support at 1st, 2nd, and 3rd level / Telesales and sales campaigns (B2B & B2C) /Back office and data processing / Procurement and administrative processes / Any other processes you wish to outsource
Let us handle your routine and complex tasks so you can focus on growing and developing your core business.
Manage Consent
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.