Effective Date: September 8, 2026
1. General Information
This website is operated by ProCall d.o.o., a company incorporated in the Republic of Croatia and a member of the SocialNet Group (“ProCall”, “we”, “us” or “our”).
- ProCall d.o.o.
- Ulica Grada Vukovara 269g, Green Gold V2
- 10000 Zagreb, Croatia
- Registration Court: Trgovački sud u Zagrebu
- Company Registration Number (HRSR): 081041658
- OIB: 40299984361
- General Director: Zejd Bilalović
- Contact: info@procall.hr
- Telephone: +385 99 355 8477
These Terms & Conditions (“Terms”) govern your access to and use of the ProCall website and its content.
By accessing or using this website, you acknowledge that you have read, understood and agree to these Terms. If you do not agree with these Terms, please refrain from using the website.
2. Purpose of the Website
The ProCall website is primarily an informational and business-to-business website.
The website provides information about ProCall's business, services, industries, locations, expertise, company activities, career opportunities and ways to contact the company.
ProCall provides outsourcing and business process services, including customer support, Revenue Growth as a Service, back-office operations, IT help desk, accounting, procurement, data management and analysis, inventory management, lead generation and customer retention.
The website also provides information about ProCall's experience across industries including automotive, energy, mobility and public transport, e-commerce, tourism and hospitality, telecommunications, media and technology, and public administration and insurance.
Information published on the website is provided for general informational and business purposes and does not, by itself, constitute a binding commercial offer, quotation or contract.
Any actual provision of services by ProCall is subject to a separate agreement entered into between ProCall and the relevant client.
3. Website Use
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to:
- use the website for any unlawful, fraudulent or unauthorized purpose;
- attempt to gain unauthorized access to the website, its servers, systems or infrastructure;
- interfere with the security, operation or availability of the website;
- introduce viruses, malware, malicious code or other harmful material;
- attempt to reverse engineer, decompile, disassemble or otherwise interfere with the technical operation of the website;
- access or attempt to access restricted areas of the website without authorization;
- use automated systems or software to scrape, copy or systematically collect website content without our prior written consent;
- reproduce or commercially exploit website content without authorization;
- submit false, misleading, unlawful, defamatory, offensive or fraudulent information through any website form;
- use the website to transmit unsolicited advertising, spam or other unauthorized communications;
- use the website in a manner that may damage ProCall's reputation, systems, employees, clients or business interests;
- infringe the intellectual property, privacy or other rights of ProCall or any third party.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.
4. Website Content
We make reasonable efforts to ensure that information published on the website is accurate and up to date.
However, website content may change from time to time and we do not guarantee that every piece of information will always be complete, current, accurate or free from errors.
Information relating to services, industries, projects, technologies, processes, locations, languages, performance figures, case studies, client examples and business results is provided for general informational purposes.
Examples and performance figures presented on the website may relate to specific projects, clients, processes or circumstances and should not be interpreted as a guarantee that identical or comparable results will be achieved in any future engagement.
Statements regarding expected benefits, efficiency improvements, sales growth, cost reductions, service levels or other performance outcomes are illustrative and depend on the circumstances of each individual client engagement.
5. Services and Commercial Relationships
The services described on this website are presented for informational purposes.
ProCall's services may include, among others:
- Customer Support;
- Revenue Growth as a Service;
- Back-office Operations;
- IT Help Desk;
- Accounting;
- Procurement;
- Data Management & Analysis;
- Inventory Management;
- Lead Generation;
- Customer Retention.
The exact scope, specifications, responsibilities, service levels, pricing, implementation, security requirements, data-processing arrangements and other commercial terms applicable to a client engagement will be defined in a separate written agreement.
Nothing on this website creates an obligation for ProCall to provide a particular service or to enter into a commercial relationship with a website visitor.
6. Intellectual Property
Unless otherwise indicated, all content and materials available on this website are owned by or licensed to ProCall d.o.o. or its relevant affiliates or licensors.
This includes, without limitation:
- the ProCall name and logo;
- trademarks and branding;
- website design and layout;
- text and written materials;
- photographs;
- graphics and illustrations;
- videos and other media;
- icons and visual elements;
- software and website functionality;
- case studies and other original materials.
All applicable intellectual property rights are reserved.
You may access and view the website for your own lawful informational purposes.
You may not, without our prior written permission:
- reproduce substantial portions of the website;
- copy or republish website content;
- modify or create derivative works from website content;
- distribute website content for commercial purposes;
- sell, license or otherwise commercially exploit website content;
- use ProCall branding, logos or trademarks in a way that implies endorsement, affiliation or authorization.
7. Third-Party Content and Links
The website may contain links to third-party websites, social media platforms, services or other external resources.
These links are provided for convenience and informational purposes.
ProCall does not control third-party websites and is not responsible for their content, availability, security, privacy practices, cookies or terms and conditions.
Your use of third-party websites is subject to the terms and policies of the relevant third-party provider.
8. Contact Forms and Business Enquiries
The website provides visitors with the opportunity to contact ProCall regarding services, potential projects, business enquiries or other matters.
Submitting information through a contact form does not create a contractual relationship between you and ProCall.
You are responsible for ensuring that information submitted to ProCall is accurate and that you have the right to provide any personal or third-party information included in your submission.
Information submitted through contact forms is processed in accordance with our Privacy Policy.
9. Careers and Job Applications
The website provides a Careers section through which applicants may submit applications for employment opportunities.
Applicants may be asked to provide information including:
- full name;
- telephone number;
- email address;
- department or area of interest;
- CV;
- professional experience and other information voluntarily submitted by the applicant.
CV files may be submitted in PDF, DOC or DOCX format and may be subject to the technical file-size limits displayed on the website.
Submitting an application does not guarantee an interview, employment, engagement or any other contractual relationship with ProCall.
Recruitment-related personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
10. Insights, Articles and Informational Content
The website may contain articles, insights, company news, industry information and other informational materials.
Such content is provided for general informational purposes and does not constitute legal, financial, tax, accounting, technical, professional or other specialized advice.
Visitors should obtain appropriate professional advice for their individual circumstances where necessary.
Information published on the website may not reflect the latest developments or circumstances at the time it is accessed.
11. Availability of the Website
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will:
- always be available;
- be uninterrupted;
- be completely secure;
- be free from technical errors;
- be free from viruses or other harmful components;
- operate without delays or interruptions.
We may temporarily suspend, modify, restrict or discontinue all or part of the website for maintenance, security, technical, operational or other legitimate reasons.
We are not responsible for interruptions caused by circumstances outside our reasonable control, including hosting failures, internet disruptions, telecommunications failures, cyber incidents or other events beyond our control.
12. Security
ProCall takes reasonable technical and organizational measures designed to protect the website and information submitted through it.
Nevertheless, users acknowledge that internet communications and electronic storage cannot be guaranteed to be completely secure.
Users are responsible for taking appropriate precautions when accessing the website and submitting information online.
Any attempt to gain unauthorized access to the website, its infrastructure or related systems is prohibited.
13. Disclaimer
To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.
ProCall does not guarantee that:
- the information on the website is always complete or error-free;
- the website will always be available;
- the website will be compatible with every device or browser;
- the website will be free from harmful components;
- the information provided will be suitable for every particular purpose;
- any business or performance result described on the website will be achieved in a particular engagement.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, ProCall shall not be liable for indirect, incidental, special, consequential or other losses arising from or relating to:
- your use of or inability to use the website;
- reliance on information published on the website;
- temporary unavailability of the website;
- technical interruptions or failures;
- third-party websites or services;
- unauthorized access or security incidents beyond ProCall's reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
15. User-Submitted Information
If you submit information, documents or other materials through the website, you confirm that:
- the information is accurate to the best of your knowledge;
- you have the right to provide the information;
- the submission does not knowingly violate applicable law;
- the submission does not infringe the rights of another person.
You remain responsible for the legality and accuracy of information you submit.
ProCall reserves the right to reject or remove submissions that are unlawful, harmful, malicious, defamatory, discriminatory, abusive or otherwise inappropriate.
16. Privacy and Data Protection
Personal data collected through the website is processed in accordance with our Privacy Policy.
The Privacy Policy explains the categories of personal data collected through the website, the purposes and legal bases of processing, recipients, retention, international transfers, cookies and the rights available to data subjects.
17. Cookies
The website uses cookies and similar technologies.
Depending on the type of cookie and applicable law, cookies may be used for essential website functionality, preferences, analytics, performance measurement and other purposes.
The website provides a Cookie Settings function through which users may manage applicable cookie preferences.
Further information about cookies and related processing is provided in our Privacy Policy.
18. Changes to the Website and These Terms
ProCall may update, modify or discontinue parts of the website at any time.
We may also update these Terms from time to time to reflect changes in our business, website functionality, technology, services or applicable legal requirements.
The updated version will become effective when published on the website unless otherwise stated.
The effective date shown at the beginning of these Terms indicates the date of the current version.
19. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it legally enforceable, where possible.
The remaining provisions shall continue in full force and effect.
20. No Waiver
A failure or delay by ProCall in exercising any right under these Terms shall not constitute a waiver of that right.
21. Entire Agreement
These Terms, together with the Privacy Policy, Impressum and any additional contractual terms expressly agreed between ProCall and a client or other party, constitute the applicable terms governing the use of this website.
Where a separate written agreement exists between ProCall and a client, employee, applicant or other party, that agreement shall prevail in relation to the specific contractual relationship where its provisions conflict with these website Terms.
22. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Republic of Croatia, without prejudice to any mandatory provisions of law that may apply to a particular user.
Any dispute arising from or relating to the use of this website shall, where possible, first be addressed through good-faith communication between the parties.
Where an amicable resolution cannot be reached, disputes shall be submitted to the competent courts in the Republic of Croatia, subject to applicable mandatory jurisdictional rules.
23. Contact
For questions regarding these Terms & Conditions, please contact:
- ProCall d.o.o.
- Ulica Grada Vukovara 269g, Green Gold V2
- 10000 Zagreb, Croatia
- Email: info@procall.hr
- Telephone: +385 99 355 8477
- Registration Court: Trgovački sud u Zagrebu
- HRSR: 081041658
- OIB: 40299984361