Privacy Policy

Effective Date: September 8, 2026

ProCall d.o.o. (“ProCall”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how ProCall collects, uses, stores, discloses and protects personal data when you visit or interact with our website.

It applies to personal data collected through the ProCall website, including information submitted through our contact form and Careers application form.

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is:

• ProCall d.o.o.
• Ulica Grada Vukovara 269g, Green Gold V2
• 10000 Zagreb, Croatia
• Registration Court: Trgovački sud u Zagrebu
• HRSR: 081041658
• OIB: 40299984361
• General Director: Zejd Bilalović
• Email: info@procall.hr
• Telephone: +385 99 355 8477

For privacy-related questions or requests concerning your personal data, you may contact us using the above contact details.

Where a Data Protection Officer is legally required and appointed, their contact details will be made available through the appropriate privacy information.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through:

• the ProCall website;
• the Contact section and contact form;
• the Careers section and job application form;
• email communication initiated through the website;
• cookies and similar technologies used on the website;
• website analytics and technical information;
• interactions with ProCall through website-linked digital channels where applicable.

This Privacy Policy does not govern the processing of personal data by independent third-party websites or platforms linked from the ProCall website.

3. Categories of Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data.

3.1 Business and Contact Enquiries

When you contact us through the website, we may collect:

• your name;
• company name;
• work email address;
• information included in your enquiry or message;
• other information you voluntarily provide.

3.2 Job Applications

When you submit a job application through our Careers section, we may collect:

• full name;
• telephone number;
• email address;
• department or area of interest;
• CV;
• professional experience;
• qualifications and other information included in your CV;
• information provided in the “tell us about your experience” field;
• any other information you voluntarily submit as part of your application.

The Careers form currently accepts CV files in PDF, DOC or DOCX format, subject to the file-size limit displayed on the website.

Applicants should avoid providing sensitive personal data that is not relevant or necessary for the recruitment process.

3.3 Technical and Usage Information

When you access our website, certain technical information may be collected automatically, including, where applicable:

• IP address;
• date and time of access;
• duration of the visit;
• browser type and version;
• device type;
• operating system;
• domain name;
• pages visited;
• functions used;
• amount of data transmitted;
• technical events and interactions;
• referring website;
• information collected through cookies and similar technologies.

This information may be processed to operate, secure, maintain and improve the website.

4. How We Collect Personal Data

We may collect personal data when you:

• visit our website;
• use the Contact form;
• submit a job application;
• upload a CV;
• contact us by email;
• voluntarily provide information through the website;
• interact with cookies or similar technologies;
• interact with our website-linked digital channels.

Some technical information is collected automatically when you visit the website.

5. Purposes of Processing

We may process personal data for the following purposes:

Business enquiries

• responding to enquiries;
• communicating with prospective clients;
• understanding business requirements;
• arranging meetings or consultations;
• preparing potential business proposals;
• managing pre-contractual communications.

Recruitment

• receiving and reviewing applications;
• assessing qualifications and experience;
• contacting applicants;
• arranging interviews and assessments;
• considering applicants for available positions;
• managing recruitment processes;
• considering applicants for other suitable opportunities where legally permitted;
• maintaining recruitment records.

Website operation and security

• providing and maintaining the website;
• ensuring technical functionality;
• preventing unauthorized access and misuse;
• detecting security incidents;
• troubleshooting technical issues;
• improving website performance.

Analytics and improvement

• understanding how visitors use the website;
• measuring website traffic;
• improving website structure and content;
• evaluating website performance;
• understanding user interactions.

Legal and administrative purposes

• complying with legal obligations;
• responding to lawful requests from authorities;
• establishing, exercising or defending legal claims;
• protecting our rights, systems and legitimate business interests.

6. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) applies, ProCall relies on one or more of the following legal bases.

6.1 Performance of a Contract or Pre-Contractual Measures

We may process personal data where this is necessary to respond to a request, take steps at your request before entering into a contract, or perform a contractual relationship.

This may apply, for example, to business enquiries relating to a potential service engagement.

6.2 Legal Obligations

We may process personal data where necessary to comply with legal or regulatory obligations.

6.3 Legitimate Interests

We may process personal data where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• responding to business enquiries;
• operating and securing our website;
• preventing fraud or misuse;
• maintaining IT and information security;
• improving website functionality;
• managing recruitment;
• protecting our legal rights and business interests.

6.4 Consent

Where consent is legally required, we will process personal data based on your consent.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Recruitment and Job Applications

If you apply for a position through the ProCall website, your personal data will be used for recruitment and employment-related purposes.

This includes:

• reviewing your CV and qualifications;
• evaluating your suitability for a position;
• contacting you regarding your application;
• arranging interviews and assessments;
• communicating information regarding recruitment;
• considering you for other suitable opportunities where legally permitted;
• fulfilling applicable legal obligations.

Access to applicant information is limited to authorized persons who require access for legitimate recruitment purposes.

We do not guarantee that every applicant will be contacted or selected.

Retention of application data

We generally retain application data for as long as reasonably necessary to complete the recruitment process.

Where permitted by applicable law, unsuccessful application data may be retained for a reasonable period after the conclusion of the relevant recruitment process for legitimate recruitment, legal or administrative purposes.

If we wish to retain your information for longer for consideration for future opportunities where separate consent is required, we will seek that consent where appropriate.

8. Contact Form and Business Enquiries

When you submit a business enquiry through our Contact form, we process the information you provide in order to respond to your request and communicate with you.

The information currently requested through the Contact form includes:

• name;
• company;
• work email;
• information contained in your enquiry.

We may retain the communication for as long as reasonably necessary to respond to the enquiry, manage the potential business relationship and meet applicable legal or administrative requirements.

9. Recipients of Personal Data

We do not sell your personal data.

We may disclose personal data where necessary to:

• authorized ProCall employees and representatives;
• relevant companies within the SocialNet Group where necessary for legitimate business, recruitment or operational purposes;
• hosting and IT service providers;
• website maintenance and technical service providers;
• analytics providers;
• recruitment or HR service providers;
• professional advisers;
• auditors and consultants;
• public authorities, courts or other bodies where legally required;
• other processors acting on our behalf under appropriate contractual and data protection arrangements.

Third-party service providers that process personal data on our behalf are required to process such data only for authorized purposes and to apply appropriate confidentiality and security measures.

10. International Transfers

ProCall is part of the SocialNet Group and operates in an international business environment.

Depending on the services and technology used, personal data may be processed or accessed outside Croatia or the European Economic Area.

Where personal data is transferred to a country outside the European Economic Area and applicable data protection law requires additional safeguards, ProCall will use an appropriate legally recognized transfer mechanism.

Such mechanisms may include:

• an adequacy decision of the European Commission;
• Standard Contractual Clauses;
• other safeguards recognized under applicable data protection law.

11. Google Analytics

The website uses Google Analytics, a web analytics service provided by Google, to analyze website usage and visitor behaviour.

Google Analytics may use cookies and similar technologies to collect information about how visitors interact with the website.

The information may include technical information such as IP address, device information, browser information, pages visited and interactions with the website.

The current Impressum states that Google Analytics is configured with IP anonymization and that analytics information may be processed by Google, including on servers outside the European Economic Area.

Google may process information in accordance with its own privacy documentation and applicable data protection requirements.

Where consent is required for analytics cookies or similar technologies, such technologies should only be activated in accordance with the user's cookie preferences and applicable law.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for different purposes, including:

• essential website functionality;
• remembering preferences;
• website security;
• analytics;
• measuring website performance;
• understanding visitor behaviour.

The website includes a Cookie Settings function that allows visitors to manage applicable cookie preferences.

Technically necessary cookies may be processed where permitted by applicable law.

Non-essential cookies, including analytics or marketing cookies where applicable, should be activated only where the necessary legal basis or consent exists.

You may also control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

13. Social Media and Third-Party Websites

The ProCall website may contain links or references to social media platforms and other third-party websites.

When you interact directly with a third-party platform, that platform may collect and process your personal data according to its own privacy policy.

ProCall does not control the privacy practices of independent third-party platforms.

We recommend reviewing the privacy policy of each third-party service before interacting with it or providing personal data.

14. Data Security

ProCall applies reasonable technical and organizational measures designed to protect personal data against:

• unauthorized access;
• accidental loss;
• destruction;
• alteration;
• unauthorized disclosure;
• misuse.

Security measures may include access controls, restricted access to personal data, secure systems, confidentiality obligations, backups and other appropriate technical and organizational safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Retention periods depend on the type of data and the purpose of processing.

In general:

• Contact and business enquiries are retained for as long as reasonably necessary to respond to the enquiry, manage the potential business relationship and meet applicable legal or administrative requirements.
• Job application data is retained for the duration of the relevant recruitment process and, where appropriate and legally permitted, for a reasonable period afterwards.
• Technical and analytics information is retained according to the applicable configuration and retention settings of the relevant systems and service providers.
• Information required to comply with legal obligations is retained for the period required by applicable law.

When personal data is no longer required, it will be securely deleted or anonymized where appropriate.

16. Accuracy of Personal Data

We rely on the information provided by individuals being accurate and up to date.

You are responsible for providing accurate information and notifying us where relevant if information you have provided needs to be corrected or updated.

You may request correction of inaccurate or incomplete personal data at any time.

17. Your Data Protection Rights

Where the GDPR or other applicable data protection law applies, you may have the right to:

• obtain confirmation as to whether we process your personal data;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data where the legal conditions are met;
• request restriction of processing where the legal conditions are met;
• object to processing based on legitimate interests;
• object to processing for direct marketing purposes;
• withdraw consent where processing is based on consent;
• request portability of personal data where legally applicable;
• lodge a complaint with a competent data protection supervisory authority.

These rights are subject to the conditions and limitations established by applicable law.

18. How to Exercise Your Rights

To exercise your data protection rights or ask questions about the processing of your personal data, contact:

• ProCall d.o.o.
• Ulica Grada Vukovara 269g, Green Gold V2
• 10000 Zagreb, Croatia
• Email: info@procall.hr

We may request reasonable information to verify your identity before responding to certain requests.

We will process requests in accordance with applicable legal deadlines.

19. Right to Lodge a Complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

For ProCall d.o.o. in Croatia, the competent national supervisory authority is:

• Agencija za zaštitu osobnih podataka (AZOP)
• Ulica Metela Ožegovića 16
• 10000 Zagreb, Croatia
• Email: azop@azop.hr
• Telephone: +385 (0)1 4609-000

Individuals may submit a request to the supervisory authority if they consider that their data protection rights have been infringed.

20. Children's Data

The ProCall website is primarily intended for businesses, professionals, job applicants and other adult users.

We do not knowingly collect personal data from children for purposes unrelated to the operation of the website.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us.

21. Automated Decision-Making and Profiling

We do not use personal data collected through the website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

Website analytics may involve statistical analysis of visitor behaviour, but such analytics does not constitute automated decision-making with legal or similarly significant effects on individuals.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to website functionality;
• changes in technology;
• changes in third-party services;
• changes in applicable legislation;
• changes in our data protection practices.

The updated version will be published on this website.

The “Effective Date” at the beginning of this Privacy Policy indicates the date on which the current version became effective.

23. Contact

For questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact:

• ProCall d.o.o.
• Ulica Grada Vukovara 269g, Green Gold V2
• 10000 Zagreb, Croatia
• Email: info@procall.hr
• Telephone: +385 99 355 8477
• Registration Court: Trgovački sud u Zagrebu
• HRSR: 081041658
• OIB: 40299984361
• General Director: Zejd Bilalović